Return & Refund Policy

When you’re investing in an OBD2 scanner, you want to be confident in your purchase. At OBDFree, we understand that, which is why we want to be upfront about our return and refund policy. We’re here to provide you with the information you need to make an informed decision and enjoy peace of mind knowing you’re covered.

Understanding Your Rights as a Consumer

Before diving into the specifics of OBDFree’s policy, it’s important to understand your basic rights as a consumer. When purchasing an OBD2 scanner, you generally have a right to:

• Receive a working product: The scanner should be as described, free of defects, and function as intended.
• A reasonable return window: You should have a fair amount of time after purchase to decide if the product is right for you.
• A clear and fair refund process: The process for returning the product and receiving a refund should be straightforward and clearly communicated.

OBDFree’s Commitment to Customer Satisfaction

At OBDFree, we’re committed to your satisfaction. Our return and refund policy is designed to be fair, transparent, and customer-friendly. Here’s a breakdown:

Return Window: You have 30 days from the date of purchase to return your OBD2 scanner for a full refund or exchange.

Conditions for Return:

• The scanner must be in its original packaging and in new, unused condition.
• All accessories, manuals, and documentation must be included.
• You will be responsible for the return shipping costs, unless the return is due to our error (e.g., you received the wrong product or a defective item).

Initiating a Return: To initiate a return, simply contact our customer support team via email at [email protected] or through our website. We’ll provide you with a return authorization number and instructions on how to ship your product back to us.

Refunds: Once we receive your returned scanner and verify its condition, we will process your refund within 3-5 business days. The refund will be credited to the original payment method used for the purchase.

Common Questions About Returns and Refunds

What if my scanner arrived damaged?

Please contact us immediately, and we’ll work with you to resolve the issue promptly. In most cases, we’ll send you a replacement scanner free of charge.

Can I return a scanner after I’ve used it?

We generally only accept returns for scanners that are in new, unused condition. However, if you’re experiencing technical issues with your scanner, please contact our customer support team, and we’ll do our best to assist you.

What if I purchased my scanner from another retailer?

You’ll need to refer to the return policy of the retailer where you made the purchase.

Still have questions?

Our dedicated customer support team is here to help! Contact us via email at [email protected] or through our website. We’re available 24/7 to assist you.

At OBDFree, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our return and refund policy is designed to provide you with peace of mind and confidence in choosing OBDFree for all your OBD2 scanner needs.

Need more information on choosing the right OBD2 scanner? Check out our comprehensive buyer’s guides and reviews! We’re your one-stop resource for all things OBD2.