QuickLink OBD2 App: “Serial Number Belongs to Another User” – What Now?

You’ve downloaded the QuickLink OBD2 app, plugged in your adapter, and are ready to dive into your car’s data. But then, frustration hits. You get the dreaded message: “Serial number belongs to another user”. Don’t worry, you’re not alone! This is a common issue, and we’re here to help you troubleshoot it.

Understanding the “Serial Number Belongs to Another User” Error

This error message usually pops up for a few reasons:

• Incorrect Serial Number Entry: Double-check that you’ve entered the correct serial number from your OBD2 adapter. It’s easy to mistype a character or two, especially with those long strings of letters and numbers.
• Account Confusion: If you have multiple accounts or have switched phones recently, you might be trying to use a serial number already registered to a different account.
• Previous User: Sometimes, especially with used adapters, the previous owner may not have deregistered the device.

Troubleshooting Steps

Here’s what you can do to get connected:

1. Verify the Serial Number: Carefully check the serial number on your adapter and re-enter it into the app, ensuring accuracy.
2. Log Out and In: Try logging out of the QuickLink app and then logging back in. This can sometimes refresh the system and resolve minor glitches.
3. Contact QuickLink Support: If the issue persists, it’s best to reach out to QuickLink’s customer support directly. They have access to account information and can help you determine if the serial number is indeed registered to another user and guide you on the next steps.

Preventing Future Issues

To avoid this problem in the future:

• Keep Your Account Information Handy: Store your QuickLink account details, including your username and password, in a safe place for easy access.
• Deregister Devices: If you’re selling or giving away your OBD2 adapter, remember to deregister it from your QuickLink account first.

Remember, if you encounter the “Serial number belongs to another user” message, don’t panic. Following these steps will get you back on track to diagnosing your car in no time!

Need more help with your OBD2 scanner or app? Check out our other helpful articles:

• Understanding OBD2 Codes
• Choosing the Right OBD2 Scanner for You

For personalized assistance, our dedicated customer support team is available 24/7. Contact us via WhatsApp at +1(641)206-8880 or email us at [email protected]. We’re always happy to help!